FAQ

This site is 100% secure.

Here's why:

First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, concerning the payment, we use Stripe which is the reference in terms of security of transactions on the Internet.

In summary, ordering at Bjorgk is safe and secure.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Apple Pay.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@bjorgk.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

You can cancel your order for 1 hour after placing the order only by visiting this link. After that it will be too late for us to cancel your order, but don't worry you can always ask for an exchange or refund after receiving your order.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@bjorgk.com, we may be able to modify your order before it’s processed. You can also cancel your order for 1 hour after placing the order only by visiting this link. and then you can place a new order.

For information on our delivery times, please see our shipping policy. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We deliver all over the world. However, if your area is too remote and shipping would be impossible or too expensive, we may have to cancel your order and give you a full refund.

Our head office, design team, marketing team and product deployment team are based in United Kingdom. Our manufacturer and warehouse are in Asia so that we can offer you the best value for money, we take care of the working conditions in our factory and the materials are carefully selected. We have amazing feedback on our product, and if you don’t like it we have a forgiving return policy. When you order, all taxes are included in the price.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You also have a page on our website where you can follow the progress of your order: here

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please visit here or you can contact us at info@bjorgk.com. If your request for return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You may not be able to return your package if you choose the option to receive credits. You will get the total amount of your item + 20% as a credit to spend on our store and you can also keep the item. (without expiration). Please note that for return requests, if you choose the option to receive our prepaid label, we will deduct the label fee of £3.49 from your total refund.You can always contact us for any return question at info@bjorgk.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start an exchange, please visit here or you can contact us at info@bjorgk.com. If your request for exchange is accepted, we’ll send you a return shipping label for free. Once your return has been received and reviewed, we will send you the new item straight away.

Please contact our customer service team via info@bjorgk.com.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@bjorgk.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, contact us within 14 days of receiving your order and tell us why you don't like our product and we will be happy to help you.